Wholesale Account Manager

Job Description

Duties include:
Support the sales team to achieve growth targets allocated to each existing account and contribute to overall targets within agreed budgetary parameters, through the proactive introduction of new products and propositions
Identify, evaluate, qualify and develop business opportunities with off island clients, both existing and new
Manage and track the progress of customer objectives providing regular and timely information to ensure delivery against agreed priorities
Be the point of contact for relationship management within your portfolio
Produce regular reports and MI to identify pipeline progress and opportunities, account history etc as required
Ensure all appropriate customer documentation is produced in accordance with the required standards and timescales
Maintain and develop existing customer relationships, including follow-up calls, customer visits and business presentations etc
Assist and influence customers in identifying and shaping their future business requirements and work with Product and Sales Managers to identify and formulate appropriate propositions
Build collaborative working relationships both within and across the Organisation to ensure effective and efficient delivery against targets
Complete activities associated with wholesale settlement and billing process
Coordinate and produce commercial documentation
Ensure that Quality Management ISO 9001 operates throughout all activities to maintain a culture of continuous improvement
Provide additional support to the other key revenue streams
Participate in the delivery and execution of projects as may be necessary

Skills and experience required:
A willingness to deliver presentations within a Corporate environment to both internal colleagues and external customers
Experience of working in a technology/software environment
Experience in a customer facing role where you have learnt how to deliver first-class customer service
A highly adaptive approach, being both flexible and dynamic
Great communication skills and the ability to influence others