Support Engineer & Installation/Managed Service Delivery Engineer

Job Description

Key Responsibilities:

The NOC, support and Installation team is geographically diverse and highly skilled providing exceptional levels of expertise and knowledge that enables us to work as an extension of our customers own teams.
This is a fantastic opportunity to work with an elite Dell EMC Platinum partner and multi-cloud services provider

Take end-to-end responsibility for, and prioritise own tickets

Communicate effectively and professionally with our customers

Manage own work and be self-motivating

Escalate to vendors or internally when it is right to do so

Time recording, manage call queue and update helpdesk software

Owning and taking pride in the relationship with our customers

Be an unashamed expert and take pride in doing things right first time

On-call cover for infrastructure approx. 17 weeks per year

Essential Requirements:
You should be ambitious and focused in pursuit of success for our customers, whilst at the same time be able to work as part of both our growing and diverse team.

Our support and installation team is close knit with nowhere to hide, we are looking for individuals who are self-motivated, exceptional and ambitious for the success of our business. You will be a confident and technical individual who can also buy into our company ethos and put the customer first.

Achieved or working towards Professional Level Technical Qualification (e.g. VMware VCP, Dell EMC Certified Professional, Citrix CCP)

Certified, interested in achieving or working towards other professional level qualifications

Managing and monitoring virtual environments

3 Years (minimum) supporting virtual environments

Backup and Recovery skills

Excellent communications skills with customers & vendors

Ability to take responsibility whilst working as part of a team

Storage technologies (vSAN, SAN, NAS)

Exceptional customer service approach

Desirable Skills & Qualifications:

Understanding of compute, servers, converged and hyper-converged

Protection using replication VMware SRM, vSphere replication, Dell EMC Recoverpoint or similar

VDI / EUC VMware or Citrix

Dell EMC or competing storage, backup, compute (e.g. Netapp, Pure, HPE, Nimble)

Understand networking protocols, gateways

The successful candidate will want to be a key contributor in our organisation and not an employee number in a big business.