Specialist Services Technician

Job Description

Duties include:
Working with the Operational, Onboarding and Compliance teams to ensure system records are complete and up to date in order to meet tax reporting requirements
Responsible for the timely investigation and remediation of any data deficiencies that could compromise tax reporting ability
Accountable for the collation of FATCA/CRS and IRS Tax documentation in order to achieve timely and accurate reporting in line with regulatory deadlines
Assist the Operations Director to implement a new operational risk management framework and provide support to the functional teams in terms of usage and understanding
Lead by example in order to embed an open and honest risk culture acting as a facilitator for resolution of cross functional events as required
Act as a trusted partner review to provide input and counsel to Operations functions on completed RCA activities ensuring the appropriate RCA methodology is applied to drive meaningful actions to address risk breaks
Provide support to the operational teams with action scheduling and delivery in order that events are closed out in a timely manner with appropriate supporting evidence in place
Act as a link between 1st line and 2nd/3rd line compliance, risk and internal audit functions in order to support assurance work and risk reviews as required
Pattern and trend analysis of risk events to inform control design and effectiveness, working with the functional teams and Risk and Compliance to update where appropriate
Support the Operations Director with ad hoc tasks and projects in conjunction with the Transformation team

Skills and experience required:
Experience of building and maintaining strong relationships with key stakeholders, both internal and external
Excellent time-management, self-planning and organisational skills, as well as strong interpersonal skills
Working knowledge of FATCA/CRS and IRS reporting requirements and timelines
Strong understanding of Risk principles including identification of new and emerging risks via pattern and trend analysis
Experience in identifying and resolving problems through root cause analysis
Excellent verbal and written communication and influencing skills
Knowledge of relevant legal policies, regulations and risk