Spanish Speaking Customer Services Administrator

Job Description

Duties include:
Handling incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills and experience required:
Desirable to have a minimum of 2 years’ experience within a financial service environment
Be fluent in English and Spanish at both a verbal and written level
Good educational background
Excellent verbal and written communication skills
Ability to deliver accuracy and quality performance
Customer focused
Call centre experience would be advantageous