Senior Administrator

Job Description

Role Overview:

To be actively engaged in the CanPay processes for customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey.

This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Dublin office as well as proactively contributing to designing and delivering the most positive experience for customers.

Be an active and positive team member focussed on providing the best possible customer experience within the CanPay process for new and existing customers.

Duties:

Adherence to the processes as documented by procedures

Proactively identify enhancements to processes and contribute towards their implementation

Identify, understand and collate customer needs, requirements and feedback

Agree quality standard of processes and contribute towards successful delivery

To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.

To proactively take ownership for self- development and demonstrate the desire to progress their career within the company.

Skills & experience required:

Demonstrates enthusiasm and a positive approach to their working performance

Be open and able to adapt to change

Articulate and possess excellent communication skills

Strong team player who is able to work with limited supervision

Confident self- starter

Takes a logical and organised approach to problem solving

Has the desire to develop a career within a customer centric environment

Has a strong attention to detail and enjoys delivering quality outcomes

1 to 2 years experience within a similar financial services environment would be an advantage