To be actively engaged in the CanPay processes for customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey.
This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Dublin office as well as proactively contributing to designing and delivering the most positive experience for customers.
Be an active and positive team member focussed on providing the best possible customer experience within the CanPay process for new and existing customers.
Adherence to the processes as documented by procedures
Proactively identify enhancements to processes and contribute towards their implementation
Identify, understand and collate customer needs, requirements and feedback
Agree quality standard of processes and contribute towards successful delivery
To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
To proactively take ownership for self- development and demonstrate the desire to progress their career within the company.
Skills & experience required:
Demonstrates enthusiasm and a positive approach to their working performance
Be open and able to adapt to change
Articulate and possess excellent communication skills
Strong team player who is able to work with limited supervision
Confident self- starter
Takes a logical and organised approach to problem solving
Has the desire to develop a career within a customer centric environment
Has a strong attention to detail and enjoys delivering quality outcomes
1 to 2 years experience within a similar financial services environment would be an advantage