Payment Support Representative

Job Description

Our client is seeking a Payment Support Representative who must be able to converse and communicate in English and Mandarin. You will need to be available to work on shift rotation (5 days/week) including night shift, weekends and public holidays.

You will be responsible for processing customer payment transactions. The payments team will work closely with the customer service team to resolve queries related to payments and documents authentication.

Key Responsibilities / Duties:
Handle all back-office duties related to payments
To ensure payment solution services are always functioning well
To process payments within a set time frame (fund in/out)
Forward and escalate technical issues to the correct channels
Authenticate customer documents to adhere to client policies
Work towards Team/own KPI’s
Provide accurate, valid and complete information by using the right methods/tools (FCR)
Follow communication procedures, guidelines and policies
Any other adhoc tasks from time to time