Operations Controller

Job Description

Duties include:

To provide front office support and operations oversight for our investment business.

To ensure timely production of deliverables, efficient resolution of issues and effective operational controls.

Understand and be able to trouble-shoot across the end-to-end operating models with TMI s service providers (currently BNYM, Pershing, and SEI).

Perform transactional processing including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms.

Monitor transaction status and reconciliation reports. Ensure that exceptions are dealt with swiftly, within the agreed service standards.

Provide the required support for client cash inflows and outflows.

Respond effectively to queries from portfolio managers and dealers.

Respond effectively to queries from service providers and other external parties (e.g. custodians, banks, fund administrators/transfer agents).

Respond effectively to queries from internal parties (e.g. Finance, Performance, and Risk & Compliance).

Review client reports and work with the relevant service providers and portfolio manager to ensure highest quality output and delivery to clients.

Run and distribute reports for external/internal use and tax/regulatory purposes as required.

Review service metric reports from our service providers and perform oversight control duties.
Record all issues raised with service providers and track progress through to resolution.

Support the new client take-on process including documentation, system set-up and web access.

Maintain and update compliance rules in relevant systems (including Eze Castle and Financial Simplicity systems).

Cross train to be able to provide back-up support for Deputy Head of Operational Control.

Person Specification:

Specialist knowledge:
Sound understanding of investment management operations including relevant knowledge of the industry, market and instruments used.

Intermediate level proficiency with Excel and Word.

Minimum 5 years in fund administration or investment administration ideally with supervisory and client service experience.

Experience in dealing with 3rd party service providers.

Must have excellent communication skills, both written and verbal. Should be able to handle multiple tasks and prioritise effectively.