Operational Controller

Job Description

Duties include:
Understand and be able to trouble-shoot across the end-to-end operating models with our Client’s service providers
Perform transactional processing including Corporate Actions, Trades, Dividends, Payments, Prices, and Fees across all platforms
Monitor transaction status and reconciliation reports. Ensure that exceptions are dealt with swiftly, within the agreed service standards
Provide the required support for client cash inflows and outflows
Respond effectively to queries from portfolio managers and dealers
Respond effectively to queries from service providers and other external parties (e.g. custodians, banks, fund administrators/transfer agents)
Respond effectively to queries from internal parties (e.g. Finance, Performance, and Risk & Compliance)
Become proficient at using investment and reporting systems
Review client reports and work with the relevant service providers and portfolio manager to ensure highest quality output and delivery to clients
Run and distribute reports for external/internal use and tax/regulatory purposes as required
Review service metric reports from service providers and perform oversight control duties
Record all issues raised with service providers and track progress through to resolution
Support the new client take-on process including documentation, system set-up and web access
Maintain and update compliance rules in relevant systems
Cross train to be able to provide back-up support for Deputy Head of Operational Control

Skills and experience required:
Minimum 5 years in fund administration or investment administration, ideally with supervisory and client service experience
Experience in dealing with 3rd party service providers
Sound understanding of investment management operations including relevant knowledge of the industry, market and instruments
Intermediate level proficiency with Excel and Word