Network & Infrastructure Engineer

Job Description

Duties include:
Support the network team in the day to day running of the core, access and distribution network layers
Performance monitoring, optimisation and capacity planning
Manage security of network devices
Undertake troubleshooting and fault diagnosis for any issues that occur
Perform upgrades of firmware for all network equipment
Day to day management of the underlying infrastructure covering, but not limited to: Cloud Platforms; Dedicated Servers; Managed Firewalls; Hosted Exchange; Load Balancer Services; DNS Services; Shared Hosting Platform; Hosted PBX Solutions; Service Upgrades and Change Management
Write RFO documents to cover any significant events, including internal report on recommend follow-up action
Write technical documentation for all platforms, products and services, including product definitions documents and operation manuals for the Technical Support Team
Provide out of hours and on-call support for escalated incidents
Provide information to Customer Services Manager to support Monthly Reporting
Ensure departmental documents and processes are followed to ISO standards
Actively build relationship with customers, suppliers and colleagues as required
Assist with any ad-hoc activities as determined by the CTO or Directors
Process and accompany datacentre visitors in accordance with standard procedures
Carry out operating system installation following standard procedures
Carry out hardware build and deployment (rack and stack) in accordance with internal procedures

Skills and experience required:
Minimum 3 years’ experience in a similar role
Delivering complex technical solutions with budget and timescale pressures
Experience with Technical Support process engineering
Experience liaising with customers on technical solutions
Appropriate professional level vendor accreditation such as Microsoft, Juniper, Fortigate, Cisco
Knowledge in some or all of the following: Common Internet Protocols (HTTP/HTTPS/FTP/DNS/SMTP/POP3/IMAP); SAN, NAS systems and related storage technologies; Virtualisation technologies and platforms (VMWare, OnApp, Hyper-V); Firewalls, UTM and related security technologies; Email systems including Microsoft Exchange, MailEnable, MailSite; Windows based systems, Active Directory and software; Juniper devices running JuneOS; PBX Solutions using SIP
Skilled in WAN, LAN technologies; Switching, Routing and related technologies; Broadband technologies (ADSL/SDSL/VDSL) and related technologies; Web hosting technologies, systems and control panels (cPanel, Plesk, WSP); Working within ISO 9001 to ensure Quality Management; Working within ISO 27001 system to maintain Information Security
Familiar with Internet Routing architectures and protocols (BGP, OSPF, MPLS, TCP/IP, SIP, VoIP); Linux based systems and software; SpamExperts email security and archiving system; Domains, DNS, registrars and related technologies; Point to Point Wireless Networking Technologies; Web Hosting technologies, systems and control panels (cPanel, Plesk, WSP); Centralised Authentication Services (TACACS & RADIUS)