IT Technical Support Manager

Job Description

Duties include:
Management organisation of the IT technical support department. Being part of a team ethos in being able to support and manage the department’s day to day operation and support
Deal with incoming support telephone calls and email enquiries; building rapport, establishing needs and appropriately allocating to relevant individual/actively resolve call themselves
Assessing risk and suggesting and implementing change where applicable
Being a pro-active leader of the IT function, offering a high-level of customer service to the Group
Monitor and maintain systems and alerts to ensure IT operations are secure and operational
Ensure that the business continuity of IT system is maintained and developed
Help support the business applications and give guidance to internal and external customers
Support the business teams effectively within normal and outside of business hours
Be a representative for ISO and GDPR on IT systems and security to ensure policies are in place and followed

Skills and experience required:
IT recognised qualification or Degree
Minimum of 3 years’ work experience in a IT management/IT support role/leadership orientated environment
Familiarity and inclination towards working with numbers with a basic understanding of budgeting and accounting
Project Management skills
Excellent Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint) products (ideally with some advanced Excel formula knowledge)
Knowledge of computer technologies and infrastructure (SAN, Virtualisation, Networking, Server environments.)