IT Support

Job Description

Duties include:
Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations
Ensuring Start/End of Day/Operational procedures are completed, as part of shift pattern
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful
Efficient operation and management of Users’ Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems

Skills and experience required:
Thorough knowledge of Windows XP and Microsoft Office products
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage
Knowledge of IT security principles (Server, Networking etc)
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT products
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage
Telephone System – support/administration
Good knowledge of Excel and advanced formulas
Understanding of database structures and reporting principles