IT Engineer

Job Description

Core Responsibilities:
· Planning and performing software releases and configuration working to the agreed methodology
· Maintaining all Production and UAT environments
· Creating and updating documentation for team processes and supported products
· Analyse and understand logged incidents with a strong technical awareness in order to respond effectively within agreed SLA targets
· Provide effective, efficient and professional solutions to all customers’ queries or concerns
· Achieve key performance indicators and customer satisfaction metrics
· Contributing to improve the product & team through collaboration and innovation
· Provide support and deployment functions outside of normal working hours when required

Required Skills
· Demonstrable experience in Windows Server applications
· MCSE 2012 (SQL server track)
· Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
· High attention to detail
· Excellent customer service and communication skills
· Ability to manage multiple deadlines and perform under pressure