IT Engineer – Sportsbook

Job Description

Duties include:
• Providing technical expertise across the product portfolio, covering both software deployment and support
• Troubleshooting complex support queries from operators, investigating SQL databases to identify software bugs
• Supporting and maintaining SQL and Microsoft environments
• Managing the delivery of new software to systems whilst ensuring continuous availability of products and services
• Actively engaging and building relationships with operators, development teams and third-party providers
• Resolving support issues, providing ongoing IT solutions in a fast-paced production environment
• In-depth investigation and resolution of live incidents
• Providing ongoing automation and monitoring solutions

Skills and experience required:
• Demonstrable experience in Windows Server applications
• Experience in troubleshooting SQL based issues
• Previous experience in a support role, using a ticketing system and providing technical support at a 2nd or 3rd tier level
• Excellent customer service and communication skills
• A team player who enjoys working in a collaborative and cutting edge environment
• Microsoft qualifications including both MCSA and MCSE (SQL server track)
• Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
• Experience troubleshooting and deploying on live systems

Ideally you will have knowledge and exposure to some of the following technologies:
• SQL Server 2014/2016
• Transact- SQL
• Windows Server
• C# development
• F5 Loadbalancer
• Linux Sys Admin
• RedHat
• Rabbit MQ
• Open LDAP
• Kerberos
• Bind
• Apache
• Tomcat
• Nagios
• Cacti
• Ansible
• Virtualisation
• Automation and monitoring solutions