Investments – Switches Administrator

Job Description

This is a 9 month contract.

Duties include:
Manage all customer switch requests in a confident and proactive manner. Differentiate between standard and non-standard requests. Demonstrate the ability to deal with customers in a positive, proactive manner. Focusing on meeting all their needs, going the extra mile to offer a helpful and friendly service. Take every opportunity to build beneficial relationships
Ensure accurate and timely processing of all Customer requests and queries in accordance with departmental procedures
Has a detailed knowledge of all computer systems relevant to the role in order to manage and competently handle a variety of customer queries
Has a working knowledge of internal products, both current and legacy and understands the purpose and function of internal life products. Proficiently applies knowledge in dealing with basic and complex customer queries
Consistently shows that Company Standards are being followed, including Corporate Core Values. Competently uses Company Standards in all forms of communication. Understands the risks associated with a variety of queries and processes. Comply with current compliance and legislation procedures. Understands how the legislation impacts area and can confidently explain and discuss with all stakeholders. Put into practice knowledge gained in handling all customer queries
Responsible for the accuracy and completeness of own work consistently meeting quality and service standards.Identify areas for improvement in efficiency, quality and service and make appropriate recommendations. Initiates action when skill gaps are identified to progress own development and performance

Skills and experience required:
GCSE Maths & English Grades A-C
Familiar with Windows Microsoft Office, including word and excel
Proven experience and evidence of operating in a Customer Services environment
Relevant experience within the business unit preferably dealing/payments/transactional