Experienced Administrators

Job Description

Duties include:
Completion of work allocated to you within service line agreement and to the expected level of quality
Complete all tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally
Take responsibility for the work allocated to you, ensuring that you take ownership as far as possible for the client outcome
Ensure that opportunities for process and service improvements are raised with the Team Technician and/or Team Leader
Escalate system issues and defects in the appropriate manner
Support any business projects and initiatives as required
Covering responsibilities in the absence of your colleagues

Skills and experience required:
5 GCSE’s Grade C or above including Maths and English and/or NVQ Level 1 or equivalent
Industry related qualifications desirable
2-3 years’ recent experience of working within Insurance/Banking/Financial Services sector
2-3 years’ recent experience of working within Customer Services/Administrative role
Experience/knowledge of AML, KYC/Payments/Bank transfers
Good basic computer skills and experience using Microsoft Office applications
Confident telephone manner (this includes making and answering internal/ external calls)