Exchange Of Information Administrator

Job Description

Duties include:
Support the completion of client file reviews
Identification of key indictors based on the findings within the file reviews
Written communications to clients using templated emails and letters
Updating the business systems with responses from clients
Logging, controlling and monitoring the client responses through Excel and the business work flow system
Responding to client queries either through or referred on from the HelpPoint team
Providing regular progress updates
Following the agreed chase process as defined by the project
Provide colleagues with support and assistance when required to respond to client queries

Skills and experience required:
A minimum of 2 years relevant office based experience
Minimum 5 GCSE’s or equivalent, including Maths and English
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines
Ability to work on own as well as part of a team
Experience of customer contact
Good knowledge of Excel
Excellent written communication skills
Attention to detail