Essential Banking Executive

Job Description

Duties include:
• Providing a first-class experience for all customers
• Demonstrating ownership of all queries and acting as the first point of contact for customers day-to-day banking requirements, using various communication methods
• Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process
• Acting on customer prompts to capture data and make changes to accounts in line with agreed procedures across the service centre

Skills and experience required:
• Experience in providing excellent customer service, preferably within the financial services industry
• Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure
• A commitment to providing a world-class service with the ability to build strong and trusted relationships
• An understanding of the importance of meeting and exceeding client expectations
• Being an excellent communicator who’s confident, professional and knowledgeable, with the ability to talk to clients in detail about products, services and channels
• A strong level of computer literacy and proficient keyboard skills