As an Essential Banking Executive, you will act as the first point of contact for clients by telephone, email, online banking and written communications and as such are required to communicate in a confident, professional and knowledgeable manner with clients at all times.
You will be required to liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.
You will own and manage client complaints, adhering to the complaints and escalation procedures and maintaining accuracy and quality levels at all times.
Skills & experience required:
An organised and adaptable approach and attitude and consistently demonstrate the ability to work calmly and constructively under pressure
Managing relationships with clients in order to review financial needs, therefore essential you feel confident in your ability to make proactive approaches to their clients to the required standard
A proven track record of achieving stretching sales and service targets, including a broad experience of delivering an excellent level of service to a diverse client base, from various cultures
Clear and articulate verbal and written communication
Previous banking experience, but not essential as a twelve-week induction and training programme will be provided to train and move into the role