Customer Support Administrator

Job Description

Duties include:
Deal with clients, IFAs and sales branches via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Adhering to regulatory legislation and ensuring compliance requirements are met
Answering general queries by telephone/fax or email
Working as part of a team
Working to deadlines
Competent in understanding and differentiating between internal and external valuations
Produce additional single premium quotations across all products
Input special deal quotes
Process UK staff and individual policyholder Extranet registrations

Skills and experience required:
Minimum of 1 years experience in Financial Services
Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
Ability to draft letters/fax
Experience within a customer facing administration role