Customer Services Team Manager

Job Description

Duties include:
Ensure that telephone calls and customer enquiries are answered effectively and accurately within agreed service standards
Ensure that online access/queries for customer and brokers are addressed in a timely manner
Manage and develop the team effectively
Ensure that team members receive work that is within their capability
Regular team meetings to manage performance
Regular 1-2-1’s and 6 monthly appraisals held
Productivity and deadlines met
Knowledge spread across the team ensuring adequate cover is maintained
Ensuring the team is kept up to date with any regulatory changes and are able to incorporate these changes in their procedures

Skills and experience required:
Ideally a minimum of 2 years management experience
Considerable experience within a financial services environment
Be highly organised and have the ability to multi-task
A high level of attention to detail
Strong organisational skills
Excellent written and verbal communication skills