Customer Services Manager

Job Description

Skills and experience required:
Hold an honours degree or equivalent professional qualification
Management experience in a financial services environment – preferably life assurance
Excellent people management and leadership skills
A proven record of identifying and implementing process improvements and efficiencies
Control and mitigation of risk and a strong understanding of risk management practices
A history of excellent customer service delivery and innovation
A good awareness of their development needs and a commitment to self-improvement
The ability to develop into a strategic senior management role
Management and control of money out processes
Experience of the implementation of LEAN continuous improvement principles and practice
Management of multi-functional teams
A good working knowledge of the appropriate regulatory environment including chargeable event reporting requirements