Customer Services Administrator

Job Description

Duties include:
Handling incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills and experience required:
A minimum of 2 years’ experience within a financial services environment
Being fluent in Spanish would be advantageous
Good educational background
Excellent verbal and written communication skills
Ability to deliver accuracy and quality performance
Strong interpersonal skills
Call centre experience would be advantageous
Excellent organisational skills