Customer Services Administrator – Contact Centre

Job Description

Duties include:

Handling incoming and outgoing telephone calls.

Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy.

Skills & experience required:

Desirable to have a minimum of 2 years experience within a financial service environment
Good educational background

Excellent verbal and written communication skills

Ability to deliver accuracy and quality performance

Strong interpersonal skills

Professional, conscientious approach to work

Customer focused

Call centre experience would be advantageous

Professional telephone etiquette

Excellent organisational skills

Have a can do attitude and enjoy dealing with customer queries