Customer Services Administrator – Contact Centre

Job Description

Duties include:
Handling incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills and experience required:
A minimum of 2 years’ experience within a financial service environment
Good educational background
Excellent verbal and written communication skills
Ability to deliver accuracy and quality performance
Strong interpersonal skills
Professional, conscientious approach to work
Customer focused
Call centre experience would be advantageous
Professional telephone etiquette
Excellent organisational skills
Have a can do attitude and enjoy dealing with customer queries