Customer Service Officer

Job Description

Duties include:
Identify, understand and meet customer needs, referring them to the right specialist advice where appropriate
Process all customer banking transactions and ensure that customer records are kept up to date with the relevant outcomes and actions
Deliver quality customer interactions every time by adhering to professional appearance and courtesy standards
Ensure that all customer literature is up to date and available to customers
Participate in team based continuous improvement activity with the customer at the heart of all thinking
Deliver great customer service through achievement of goals and objectives
Where complaints are received and/or errors found, ensure that these are promptly resolved, put right and learned from
Undertake balancing and verification of money and/or data to ensure accuracy
Where involved in account opening, ensure that all procedures are adhered to

Skills and experience required:
Previous banking experience required
Proven ability to deliver an outstanding customer experience
Great interpersonal skills and ability to simplify concepts for customers
Good technology skills
Professional approach to daily work activities