Customer Service Executive

Job Description

Duties include:
Developing and using your customer services expertise to identify and resolve customer queries in a timely manner
Handling inbound and outbound calls to customers, responding to a diverse range of problems and requests
Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to customers and best practice is followed
Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service offered to customers
Escalating issues where appropriate to the Customer Services Manager
Ensuring that all customers experience an exceptional level of service

Skills and experience required:
Relevant experience and a proven track record in a customer services role
Retention experience is desirable, but not essential
Excellent communication skills on all levels
Ability to work on own initiative as well as part of a team
Sound numerical skills
Sense of urgency and the ability to work in a fast-paced office environment
Deadline focused with ability to prioritise tasks
Flexible and multi-tasking ability to produce results
Excellent knowledge of Microsoft Office, especially Microsoft Excel