Customer Service Administrator

Job Description

This is a 6 month contract.

Duties include:
Allocating incoming premium payments to policies
Investigation and resolution of payment queries
Ensuring that all incoming payments have the appropriate documentation to meet regulatory and internal requirements
Reviewing and investigating premium arrears and lapsed polices

Skills and experience required:
A minimum of 3 years’ financial services experience
An understanding of the Insurance (Anti-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance
An understanding of processing UK and International premium payments (BACS, Direct Debit, Credit Cards, Standing Orders and Telegraphic Transfers)
Strong communication and organisational skills
The ability to deliver against deadlines
The ability to deliver accuracy and quality performance

The role would suit a high performing customer services oriented individual, with an understanding of processing incoming payments, customer due diligence and regulatory requirements.