Core Banking Specialist – Technical Lead

Job Description

Duties include:
Undertakes, or takes a lead role in, delivering technical support for relevant platforms, activities and processes relating to the areas of specialist knowledge
Is a recognised specialist in one or more service management disciplines, such as Incident, Problem, Change, Configuration, Capacity or Configuration Management
Provides technical leadership and direction in support of IT systems
Takes ownership for service in the areas of specialist knowledge, keeping the customer at the forefront
Acts with thoroughness when considering risk to service
Drives continuous improvement of existing processes and procedures in the areas of specialist knowledge
Communicates and collaborates with senior internal and external stakeholders in the areas of specialist knowledge
Aids the development of colleagues by sharing expertise and specialist knowledge
Is responsible for larger, more complex, and/or more risk-exposed services
Ensure that all required documentation for the effective management of Technology Environments is completed to ensure compliance to Bank Standards & Policies
Provide technical SME support on assigned projects (eg code deployment & fault find)
Participate in out of hours on-call rota for platform ensuring that key services remain operational 24/7
Manage and resolve 2nd line calls for the team, as required
Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite
Proactive identification and effective management and/or escalation of conduct risk to deliver key customer outcomes

Skills and experience required:
Experience of working in a Technology Operations environment, including familiarity with relevant processes and procedures
Technical skills (includes platform, technology, products and domains)
Advanced knowledge of one or more Service Management disciplines
Relevant industry standard toolsets and processes to drive up customer service within an IT environment
Operational Principles (ITIL)
A basic understanding of WebSphere & Red Hat Linux platforms
Project coordination skills
Track record of delivery
Excellent communication skills – written and verbal
Ability to think creatively when resolving problems and/or identify alternatives where established procedures may not exist