Client Services Relationship Manager

Job Description

Duties include:
On boarding of new clients
Process the client application including the review of agency contracts and obtaining KYC documentation
Dealing with all queries and requests raised by the client in relation to any aspect of their employment. (Timesheets, Invoices, Payments, Payslips, mortgage/employment requests, VISA correspondence, Holiday requests etc.)
Liaising with agencies on all aspects of client contracts, renewals and payments
Pro-actively monitoring client assignment contracts
Support and communicate effectively with the sales team to ensure they are aware of any client issues
Support the payroll team to ensure all payment related matters are communicated and resolved efficiently and in a timely manner
Managing the client termination process
General administration duties such as data entry, scanning and filing

Skills and experience required:
Experience within Relationship Management or Customer Services Role
Excellent communication skills
Highly organised