Client Services Executive

Job Description

Duties include:

As a Client Service Executive, you will act as the first point of contact for our international/off-shore clients by telephone, email, online banking and written communications in a confident and professional manner at all times.
You will liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Skills & experience required:

Previous experience in providing excellent customer service either within the financial services industry or a similar customer centric industry
Understanding of valuing the importance of meeting and exceeding customer expectations
Fluency in English and first class written and verbal communication skills
A minimum of either five GCSEs (including English and Mathematics). String computer literacy and proficient keyboard skills as these are both essential skills for this role