Client Services Analyst

Job Description

Duties include:
• Understanding how everyday products and services can help customers now and in the future, and how they are the most appropriate for their needs
• Accurately completing administration activities such as updating customer records and building customer contact information
• Analysing a wide range of information to identify and address customer issues, implementing preventative actions that benefit the customer and the company
• Keeping your knowledge of products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
• Using your time efficiently, keeping to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis

Skills and experience required:
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards
• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills