Client On-Boarding Officer

Job Description

Duties include:
Work closely with the Relationship Management team and their clients to obtain documentation to open new accounts and action amendments for existing accounts
Ensuring that the information, documentation and Client Due Diligence meets all operational and regulatory requirements
Provide Relationship Managers and customers with consultancy support on Client Due Diligence requirements to drive up quality levels
Build long-term, successful relationships with internal and external customers by understanding their businesses and requirements to deliver value added solutions tailored to meet the individual needs of Corporate International Banking customers
Ensure that new account applications and amendments are processed in a timely and professional manner whilst meeting agreed SLA’s
Create and maintain accurate customer records on the system, ensure sharepoint tracker is up to date and maintain further MI as necessary (Accounts Opened, 28 Day Sign Off, pending accounts, etc.)
Remain up to date with relevant Bank policy and procedure
Identify opportunities for better team working / collaboration to meet corporate goals

Skills and experience required:
Exceptional attention to detail, and possess a very high level of risk awareness
Excellent communication skills and have good customer service experience
Be able to handle high volumes of work, and stick to tight deadlines whilst maintaining a high level of accuracy
An awareness of how and when to prioritise will be a key factor in this role