Claims Administrator

Job Description

Duties include:
Ability to deal with clients, both internal and external via telephone, fax and e-mail
Ability to identify problem areas and offer various solutions wherever possible
Adhering to regulatory legislation and ensuring compliance requirements are met
Able to distribute daily work items
Able to assist the Supervisor with checking
Identify training and personal development needs
Working consistently as part of a team
Ensuring all work deadlines are met
Competent in the various input requirements on Administration system
Receiving, understanding, validating and correctly updating amendments to client records such as address and bank details
Receiving, understanding, validating, correctly setting up and payment of both Regular and Single withdrawals
Receiving, validating and correctly processing the setting up, amendment and cancellation of regular withdrawals
Receiving, understanding, validating, correct processing and payment of full and segment surrenders
Receiving, understanding, validating, correct processing and payment of open surrenders where illiquid funds are held
Calculating and providing Chargeable Gain information where applicable for Regular withdrawals, Single withdrawals and surrenders requests received
Dealing with and understanding AML requirements
Dealing with, understanding, validating and correct processing of Death claims
Providing relevant information to the Finance Department relating to any reconciliation queries

Skills and experience required:
Previous experience in a finance environment
Good written and verbal communication internally and externally
Good knowledge of Microsoft Office applications (Word, Excel, Outlook)
5 GCSEs (or equivalent) grade C or above, including English and Maths