Business Quality Specialist

Job Description

Duties include:
Monitoring and testing controls within Customer Services
Testing of procedures to ensure they remain up to date, fit for purpose and meet regulatory requirements
Conduct root cause analysis to identify any trends associated with complaints, losses and control failures
Work with all teams to minimise audit recommendations and ensure any agreed actions are completed in line with target dates
Undertake continuous quality control reviews across the department and provide timely feedback to the Team Managers
Carry out process reviews to assess efficiencies and ensure consistency
Provide in depth and relevant management information up to Board Level
Support the department with project work to ensure a consistently high level of service is provided

Skills and experience required: :
A minimum of 5 years’ experience within the Finance Sector
A strong understanding of the Insurance ( Anti-Money Laundering ) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/ CFT Requirements and Guidance
A broad understanding of operational risk management
The role will involve liaising with Senior Management, so strong communication skills are a necessity
Strong training delivery and presentation skills
Strong analytical skills
The ability to consistently deliver against deadlines and achieve results
The ability to think from a customer’s perspective
Relationship and stakeholder management skills