Adviser Services Administrator

Job Description

Duties include:
Complete work allocated to you within SLA and to the expected level of quality
Complete all tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally
Carrying out adviser servicing such as change of address and contact details, noting changes to Adviser records and administration of commission and Adviser related queries, including updates and general enquiries from Advisers with interaction with regional offices
Undertake other activities of a similar nature in other teams that fall within your capabilities as directed by management

Skills and experience required:
Essential that you have 5 GCSE’s Grade C or above including Maths and English and/or NVQ Level 1 or equivalent
Good basic computer skills and experience using Microsoft Office applications
Someone who can work flexibly and as part of a team
Strong written and spoken communication skills with great attention to detail skills who has a strong focus on quality outcomes for Customers
Have the ability to absorb and retain information quickly and work within a strong control framework in order to support the business to remain fully compliant with controls and regulations