Administrator – Customer Journey – Settlements

Job Description

Role purpose

To ensure the timely trade settlement of all investment transactions and to accurately administer external custodian accounts and custody records


To take responsibility for the resolution of client queries including callbox within agreed timescales

To record errors for further analysis to prevent reoccurrence

To follow documented procedures and recommend changes where necessary to ensure ongoing improvement within the department

To ensure that outstanding reconciliation items are investigated and cleared within agreed timescales.

To assist with the collection of the quarterly DFM and platform prices ensuring that any differences outside the agreed tolerance are fully investigated and resolved within the approved timescales

To receive / chase and input all deal confirmations and contract notes within agreed procedures and time scales to ensure that trades settle within deadlines and do not incur late fees.

To input all Investment related transactions accurately in line with system access rights ensuring that all input is checked in accordance with agreed procedures.

To correctly allocate all nominee funds received by CLI in line with agreed procedure and reconciliation guidelines.

To administer cash and stock settlements to ensure they are made in a timely and accurate manner in line with the authorisation matrix and do not incur late settlement fines

To accurately sort and allocate daily post and file all settlement documentation in an accurate and timely manner to maintain record integrity.

To chase and complete all outstanding stock transfers

Skills & experience required:

To ensure all communication is 100% accurate in content and grammar and is in line with the company’s correspondence guidelines.

Has the ability to articulate their thoughts and ideas in a clear and confident manner.

Understands and absorbs relevant information from written or verbal communication.
Be aware of role/departmental dependencies and how these contribute to the success of the business.

Understand and adhere to any departmental service level agreements.

Have a good understanding of all aspects of own business area.

Is aware of customer service charter and how service standards impact within own area
Gives priority to ensuring relevant service standards are met.

Responds to both internal and external customer enquiries promptly and efficiently.

Prevents emotions from interfering with work.

Remains calm in stressful situations. Treats colleagues with respect.

Approaches new challenges with a confident can-do attitude.