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Senior Business Analyst       Ref: 00021022       Douglas

To play a key role in the methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of viable specifications and acceptance criteria...

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Administrator - Customer Support       Ref: 00021019       Douglas

Duties include: · Ability to deal with clients, IFAs and sales branches via telephone, fax and e-mail · Ability to identify problem areas and offer various solutions wherever possible · Adhering to regulatory legislation and ensuring compliance requirements are met · Answering general queries by telephone/fax or email · Working as part of a team · Working to deadlines · Competent in understanding and differentiating between internal and external valuations · Ability to produce add...

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Part Time Administrator - Customer Support       Ref: 00021020       Douglas

Duties include: · Ability to deal with clients, IFAs and sales branches via telephone, fax and e-mail · Ability to identify problem areas and offer various solutions wherever possible · Adhering to regulatory legislation and ensuring compliance requirements are met · Answering general queries by telephone/fax or email · Working to deadlines · Competent in understanding and differentiating between internal and external valuations · Ability to produce additional single premium quotations ac...

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Account Servicing Analyst       Ref: 00021018       Douglas

Duties include: · Deal with account opening, account closing, static data amendments, quality assurance and systems controls · Act as a role model in respect of procedural requirements and will have input into the continuous improvement/automation drive and procedure development · Ensure policy and procedure standards are applied to all aspects of static data activity, such as change of address, account opening and closing. Take responsibility for ensuring the accuracy and completeness of all...

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Senior Data Operations Analyst       Ref: 00021017       Douglas

Duties include: - Responsible for applying extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors - May also be responsible for checking others work and giving sign off - Support and develop people to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity and adhering to agreed policies, procedures and customer ...

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Insurance Administrator       Ref: 00021014       Douglas

Duties include: • Administration of all ongoing After the Event (ATE) Insurance policies - this will include providing documentation for external solicitors, setting up new policies, providing updates in relation to ongoing cases • Dealing with claims in line with the terms of the various policies • Payments - weekly payments, to include claims and general invoices • Reconciling the payments made on the internal system, including payments made and payments received • Importing and running ...

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OBEST Analyst       Ref: 00021012       Douglas

Duties include: · Provide active support to colleagues and customers, ensuring all service levels, policies, procedures, risk and governance are adhered to by the team and prompt escalation and ownership of any issues and improvement opportunities · Providing expert advice and servicing · Core role will involve supporting customers to obtain necessary documentation when they advise of a bereavement and assisting the team with very complex cases · Deal with all system, telephone, email referr...

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Business Analyst       Ref: 00021008       Douglas

Duties include: • Define as-is / to-be models as part of the requirements elicitation process • Plans, conducts / facilitates elicitation sessions and ensures the production of associated deliverables • Performs an impact assessment of system changes across various components, whilst holding an end to end view of the impact to business processes • Understands customer objectives, processes and products in order to make recommendations • Acts as a liaison between the Business and Change Deli...

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Technical Investment Manager       Ref: 00021007       Douglas

Duties include: • Preparation of Asset Liability Management Investment Committee (ALMIC) pack • Preparation of pack for ALMIC subcommittee - exposure monitoring committee • Preparation of investment services submission pack for financial controls committee • Ownership of all third party initial due diligence (this covers new dealing mandates, custody relationships, data providers etc) • Ownership of all on going third party oversight mandates • Key relationship owner with primary discretio...

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Database Developer       Ref: 00020860       Douglas

You will support the design, coding, implementation, testing and maintenance of the Oracle databases to enable reconciliation, enhanced reporting and business intelligence analysis. Skills and experience required: · 7 years' work experience with Oracle Enterprise level applications and high level programming ability experience in PL/SQL · Proven experience working with set coding frameworks · Implementing, extending, replacing and maintaining software to monitor and report on the above pro...

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