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New Business Administrator       Ref: 00020738       Douglas

Duties include: · Deal with clients, both internal and external via telephone, fax and e-mail · Identify problem areas and offer various solutions wherever possible · Adhering to regulatory legislation and ensuring compliance requirements are met · Answering general queries by telephone/fax or email · Working as part of a team · Working to deadlines, ensuring issuing checking is prepared by 3pm · Competent in the various input requirements on Administration system · Competent in unders...

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Claims Administrator       Ref: 00020117       Douglas

Duties include: · Ability to deal with clients, both internal and external via telephone, fax and e-mail · Ability to identify problem areas and offer various solutions wherever possible · Adhering to regulatory legislation and ensuring compliance requirements are met · Able to distribute daily work items · Able to assist the Supervisor with checking · Ensuring all work deadlines are met · Receiving, understanding, validating and correctly updating amendments to client records, such as ...

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Senior Administrator - Claims       Ref: 00020741       Douglas

Duties include: · Ensure that all anti-money laundering and third party payment guidelines are adhered to · Ensure all claims transactions are keyed with 100% accuracy · Ensure daily control reports are completed in line with the timetable · Carry out complex and detailed claims enquiries to full resolution · Ensure the team remains in line with the timetable and to escalate any problems with meeting deadlines to the Team Leader · Assist in monitoring the performance of the team and...

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Senior Systems Analyst       Ref: 00020743       Douglas

Duties include: - Define the business problem or opportunity and contribute to the development of a business case - Define and document detailed business requirements - Ensure proposed software developments meet business requirements and ensure IS solutions will meet business and system needs - Plan and develop the test strategy, risk analysis and test plan - Support the user acceptance test, ensuring the functional and business requirements are met - Support the business / system imp...

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Purchase Ledger       Ref: 00020746       Douglas

Duties include: · Purchase ledger management for a number of group of companies · Posting of banking transactions and preparation of monthly bank reconciliations for both GBP and currency accounts · Accruals and Pre Payments · Cash flow and performance monitoring · Month end reconciliations · Collation of monthly expenses · Purchase requisition management · Process improvement · Carry out ad-hoc accounting and general administration duties Skills and experience required: · ...

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Administrator - Scanning       Ref: 00020742       Douglas

Duties include: · Accurately categorise, prepare, scan and index documents in order to ensure that they are available for scanning within the agreed time scales · Carry out any subsequent amendments to the indexing and categorisation of documents that may be required · Maintain records to enable scanned documents to be retrieved from archive · Locate and re-scan original documents as may be required · Carry out simple and routine maintenance on scanning equipment to ensure clear reproductio...

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Senior Administrator - Adviser Support       Ref: 00020740       Douglas

Duties include: · Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times · Deliver a high standard of customer service through outstanding quality of work · Ensure that when dealing with IPB queries, these are referred via email to the correct department. When Chargeable events queries are received to correctly initiate workflow · Monitor the agent adv...

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Marketing Apprentice       Ref: 00020744       Douglas

Duties include: - Web maintenance and development to build online presence - Creating and curating engaging content to maintain and grow social media channels - Assisting to organise and deliver the firm's events programme - Providing support to the firm's sponsorship commitments - Drafting press releases and monitoring press coverage - Administration of data entry to CRM system and maintaining data standards - Undertaking small design projects - i.e. presentations, reports, digital asset...

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Manager - Customer Services       Ref: 00020736       Douglas

Duties include: · Drive continuous improvement through in the provision of excellent customer service to exceed market expectation, developing people and service to optimise the customer experience · Maintain and develop an effective and compelling onboarding proposition (Welcome/New Business), interacting with other related business areas as appropriate · Maintain and develop an effective and compelling telephone and email client and adviser 'call centre' service, interacting with other rela...

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Manager - Servicing and Claims       Ref: 00020737       Douglas

Duties include: · Support the Head of Customer Services to work with Distribution to ensure that Customer Services supports the development of business opportunities, ensuring alignment of service proposition to customer needs and engaging in site visits where required · Drive continuous improvement through in the provision of excellent customer service to exceed market expectation, developing people and service to optimise the customer experience · Maintain and develop an effective and compe...

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