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The role combines the day to day investigation and resolution of both local and international support requests with the running and monitoring of overnight Batch Processes. Duties include: · Run and monitor overnight Batch Processes for key line ^of business systems · Provide first line Helpdesk Support addressing and resolving incidents and problems reported by the user base · Logging all calls received to agreed standards · Escalate as appropriate to ensure a prompt restoration of servi...
Our Client is seeking IT Software Engineers of the highest calibre to provide technical expertise across multiple products and platforms. You will ensure the availability of products and services, minimising interruption should maintenance or upg rades be required. Responsible for the correct operation and recovery of hardware and software systems, you will engage with operators, developers and third-party providers to establish effective testing and implementation procedures. You will also r...
Duties include: - Maintain and troubleshoot all office workstations which are stand alone PC workstations utilising off the shelf programs. Running routine servicing and maintenance on all client machines - Troubleshooting software and hardware pr oblems and installing updates as appropriate - Monitoring and troubleshooting the network, setting up and closing user accounts and running monthly checks - Maintaining the servers including ensuring the hardware is functioning properly; checking e...
Duties include: · Responsible for the accuracy and completeness of work processed · Liaise with relevant parties to chase outstanding documentation required to complete applications and other work items via telephone, letter or email · Interpret i nstructions and issues arising, and then implement actions according to administrative policies and procedures · Responsible for the completion of administrative tasks in the relevant area · Provide information as requested by relevant methods inte...
Duties include: - Undertake system testing, against pre-written Test Plans, for large developments or system changes - Evidence and document the outcome of testing to agreed standards - Raise, monitor and re-test issues or bugs found in the course ^of testing - Directly undertake or assist business system users in acceptance testing of system amendments or developments, including the preparation of formal test plans and the recording of test results - Participate in regular progress meetings...
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