Administration Team Technician

Duties include:
Delivery of a high quality experience for Customers and Financial Advisers
Working as part of a high performing team, you will be responsible for supporting the administration of products, including the provision of technical information to colleagues and problem solving when issues arise
Be a Subject Matter Expert in appropriate field ensuring that product, process and regulatory knowledge is current
Deliver training as required and act as a point of contact for queries from colleagues and provide support to project work and system enhancements/system fixes
Directly support the Team Manager. This will involve ensuring that we are servicing client instructions within acceptable timescales and quality
Support monitoring reviews and investigations and responses to complaints, conduct root cause analysis and propose viable solutions to improve process controls resulting from these investigations/trends identified
Administer all aspects of work, to a high standard and in line with procedures and service standards, in particular the complex and non-standard cases
Responsibility for managing the delivery of the short term strategic activities for the team and organisation; including aspects of risk and control management
Covering responsibilities in the absence of your manager and colleagues

Skills and experience required:
5 GCSE's Grade C or above including Maths and English and/or NVQ Level 1 or equivalent
Industry related qualifications and experience
Good basic computer skills and experience using Microsoft Office applications
Experience within a similar role within the Financial Services Industry and with good Anti-Money Laundering knowledge/experience
Life Administration systems such as AS400

  • Start Date: TBA
  • Location: Douglas
  • Sector: Life Assurance
  • Job Type: Permanent
  • Hours: Full Time
  • Salary: £ TBA
  • Reference: 00021227

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  • 454994ScR

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  • 454994ScR

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