Project Analyst

Overall purpose of role:

- Ensure our customers offshore tax status is protected and agreed activities are managed within the relevant jurisdiction - Provide active support to colleagues and customers, ensuring all service levels, policies, procedures, risk and governance are adhered to by the team and prompt escalation & ownership of any issues and improvement opportunities. To be the go to team within our business providing expert advice and servicing

Key Accountabilities:

- The role holder will be responsible for supporting with carrying out various high priority tasks within the team. They will demonstrate exceptional and empathetic customer service, whilst maintaining the necessary level of accuracy, quality and ensure delivery against key deadlines
- Core role will involve supporting customers to obtain necessary documentation when they advise us of a bereavement and assisting the team with very complex cases
- They will have some supervisory responsibilities in the absence of the Team Manager They will also deal with all system, telephone, email referrals and escalations in relation to manual and online payments (inward, outward and online) and related processing
- Investigate AML transaction alerts, applying curiosity when speaking with customers ensuring we do not tip them off
- Supporting our business to prevent fraud recover fraudulent payments quickly whilst helping customers through these distressing incidents
- The right candidate will be flexible and professional under pressure, with strong interpersonal skills together and a focus on succeeding in a challenging environment
- The role holder will be regularly required to communicate with stakeholders at all levels and across locations. They will be expected to present business updates and share their team s success stories
- The role requires the successful candidate to be curious and analytical when gathering information and facts in order to make key decisions and judgement. All avenues should be exhausted when dealing with complex and sensitive cases involving vulnerable clients
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Person Specification

- The right candidate will ideally have experience within the financial services industry, preferably in Operations. They will demonstrate understanding of valuing the importance of meeting and exceeding customer expectations, successful history of meeting work based individual and team targets and analytical ability.
- Fluency in English and first class written and verbal communication skills are a requirement of the position.
- The successful candidate will have a minimum of either five GCSEs (including English and Mathematics).
- The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.

  • Start Date: TBC
  • Location: East
  • Sector: Clearing Bank
  • Job Type: Temporary
  • Hours: Full Time
  • Salary: £ TBC
  • Reference: 00021073

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