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International Customer Support Manager       Ref: 00021047       East

The Customer Support Managers (CSM) are responsible for supporting the Client Relationship Management (CRM) team across a portfolio of existing schemes to help deliver financial growth, retention targets and a positive customer experience, and leading the relationship for other smaller customers. Duties: · Creates, develops and pro-actively manages relationships with customers and internal key contacts · Act as key scheme point of contact for all scheme administrators / sponsors related is...

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Finance Assistant       Ref: 00021090       Douglas

Duties include: - Process payments (cheque, telegraphic transfer and other electronic payments) - Monthly bank reconciliations - Monitor bank accounts and update cashbook spreadsheets - Produce weekly cash balance report - Process and allocate receipts (cheques, cash and telegraphic transfers) - Scan, input and process purchase invoices - Posting entries into SUN - Daily deliveries/collection of documents - Assist other members of the finance team as required - General office admin du...

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Administration Manager       Ref: 00021029       East

Our client is seeking an Administration Manager. At the time of recruitment the office will not yet be established so the right candidate will require substantial entrepreneurial skills. Duties: Establish the offices in the Isle of Man and ensure that they are tidy, well-kept and a place where people enjoy spending time Connect with, and negotiate, supplier contracts for the supply of services and goods required for the office Stay up to date with what grants the company can apply ...

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Senior Administrator - Pre Sale       Ref: 00021092       Douglas

Duties include: · Ensure that all calls and enquiries are handled in a professional manner, taking ownership of recording the call and following these through to resolution. Expectations must be managed at all times · Effectively manage your time through correct use of make busy codes' ensuring unallocated time is not in excess of 1 hour per month. You will be targeted to achieve a daily telephone shift time of at least 6.5 hours for every day worked · Monitor the agent adviser system to mana...

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Senior Administrator - Investment Control and Chan      Ref: 00021091       Douglas

Duties include: - Take responsibility for the investigation/resolution of client complaints and to liaise with internal departments as necessary - Trigger and monitor completion of procedural reviews. This will include reviews of procedure formats, control points, signoffs, version control and publication - Review and complete Risk Events triggered as a result of Investment process/procedural failures ensuring that appropriate controls and procedures are updated - Maintain a Control Excepti...

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Corporate Sales Account Manager       Ref: 00021088       Douglas

Duties include: · Conducting all people related activities in accordance with Policies and Processes · Continuously updating own personal competence and capabilities in accordance with current and emerging business requirements · Supporting the development of the competence and capability of others when required · Establish credibility by communicating authoritatively on area of expertise to a variety of stakeholders - internally and externally · Identify new opportunities to engage with ex...

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Senior Compliance Manager       Ref: 00021030       East

Duties: - Manage the relationship with the Gambling Supervision Commission (GSC) on the Island - Ensure that the Operational compliance work carried out in other offices (most notably in Kuala Lumpur, Malaysia) is carried out in accordance with the company's processes, procedures and licensing requirements - Act as MLRO for the company - Carry out suspicious transaction reporting as required - Manage the annual AML and Compliance audits and ensure that any deficiencies are addressed e...

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Investment Finance Administrator       Ref: 00021087       Douglas

Duties include: · Process financial adviser fees for new business and trades executed on the platform · Preparation of fee statements for financial advisers · Monitor and apply client money to the platform in accordance with rules and regulations · Daily and monthly bank reconciliations · Daily cash balance monitoring across a number of counterparties · Place foreign exchanges · Process cash dividends and coupons · Administer new monies to the platform as well and payments out for withdr...

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IT Support Officer       Ref: 00020909       Douglas

Duties include: · Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems · Responsibility for the VMware virtual infrastructure and computer systems · Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems · Provide technical support and maintain the IT departments internal systems. Including creating and mainta...

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Fund Accountant       Ref: 00021083       Douglas

Our client is seeking a Fund Accounts person to prepare accurate and timely Net Asset Value (NAV) calculations and maintenance of the books for a number of offshore fund structures. Specific responsibilities include: · The production of valuations to relevant accounting standards, legislation and best practice · Controlling payment transactions · Maintaining relationships with third parties The position would ideally suit a candidate who holds a recognised accountancy qualification o...

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