Established for almost thirty years and the largest of its kind, Hamblin is the Isle of Man's premier recruitment, training and HR consultancy providing a full range of employment, training and HR solutions to the Island’s private and public sectors.

 JOB OF THE DAY 

19727 - Team Leader, Sales Support

Duties include:
· Co-ordination of work and quality of work across the team
· Ensure work flows through the team by assigning tasks and setting priorities
· Allocate tasks to team members on a day to day basis
· Monitors progress and performance through the day to ensure that daily targets are achieved
· Flag up deviations from plan and instigate corrective action
· Ensure work queues are cleared within target timescales
· Ensure that the team process work to the correct quality levels
· Providing management information relating to work volumes received and completed and achievement of targets
· Support individual and team development needs by regularly observing performance and offering coaching where appropriate
· Support and liaise with the Training Teams in relation to training courses and associated materials
· Ensure all team members maintain their CBTs and regulatory training in accordance with departmental requirements
· Ensure quality MI is recorded and the results acted upon
· Provide a monthly team competency report
· Carry out root cause analysis for audit actions, complaints and breaches
· Escalation of issues in a timely and effective manner
· Contribute to the development of team strategy and objectives i.e. conducting regular 121 meetings with team members, reviews, appraisals etc

Skills and experience required:
· 5 GCSEs Grade C or above to include Maths and English and/or NVQ Level 1 - or equivalent
· Experience within the Life, Pension or Investment industry
· Working knowledge of MS Office products, in particular MS Excel

  Interested? If so, register your CV here 

 


 

  Hamblin are proud to be supporting the following Manx Charities this year:

 
 
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Isle of Man Champion - Giving you Freedom to Flourish The Isle of Man is a land of possibility where people and business will find the right environment in which to reach their full potential, whatever they feel that might be.

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